Water utilities, as providers of an essential public service, operate on a foundation of public trust. This trust, however, is a fragile commodity, easily eroded by infrastructure failures, water quality concerns, or poor communication. Maintaining public confidence is therefore not just a matter of public relations, but a core operational necessity. As communication scholar Timothy Coombs' Situational Crisis Communication Theory makes clear, ____________________________________________. Utilities that are transparent about their challenges, openly sharing data on pipe conditions and water testing, foster a sense of shared ownership and trust. Conversely, a utility that is perceived as secretive or defensive during a crisis, such as a boil-water advisory, can quickly lose public confidence, even if the underlying technical issue is minor. This fusion of engineering and communication underscores a vital truth: in the 21st century, managing a city's water is as much about managing information as it is about managing infrastructure.

* utilities: 공익사업체 (여기서는 상하수도 시설) ** fragile commodity: 깨지기 쉬운 상품 *** advisory: 경보, 주의보

① the whole foundation of any public service is built on its communication strategy

② public perception of a utility's credibility is shaped by its communication strategy

③ the most important public relations work is handling a boil-water crisis strategy

④ a new communication strategy for the utility is caused by its infrastructure failures

⑤ the safe delivery of a city's water is based on its communication strategy

# 10016

다음 빈칸에 들어갈 말로 가장 적절한 것을 고르시오.

The rise of ethical consumerism has led to a proliferation of certification labels, such as Fair Trade, designed to appeal to shoppers' sense of global equity. These labels aim to assure consumers that their purchase supports fair wages and sustainable practices for producers in developing countries. However, the decision to purchase a Fair Trade product is not a simple calculation. Drawing on the Theory of Planned Behavior by social psychologist Icek Ajzen, _______________________________________. While many consumers express a strong preference for ethically sourced goods, their willingness to purchase can decrease by over 50% when the price premium is significant. Furthermore, the effectiveness of the label is influenced by brand perception; a consumer is more likely to trust a Fair Trade label on a well-known, reputable brand. This fusion of economics and psychology highlights the complex interplay of moral decision-making, price sensitivity, and brand trust in the global marketplace.

* proliferation: 급증, 확산 ** equity: 공정성, 공평 *** reputable: 평판이 좋은

① that fair trade practice is always reflected in its final global brand perception

② those producers' fair wages are determined by the consumer's ultimate purchase decision

③ a consumer's ethical intention is often mediated by perceived costs and benefits

④ this brand's high reputation is always confirmed by the product's significant price premium

⑤ the producer's entire success is only determined by the use of certification labels

# 10017

다음 빈칸에 들어갈 말로 가장 적절한 것을 고르시오.

Effective healthcare delivery depends on the seamless collaboration of a diverse team of professionals, including physicians, nurses, and therapists. Too often, however, these teams are hampered by "silos"—communication barriers that isolate different disciplines and departments. These silos can lead to medical errors, redundant procedures, and a fragmented patient experience. Overcoming them is therefore not just an administrative goal but a clinical imperative. The implementation of daily interprofessional team huddles, for example, has been shown to reduce communication-related errors by up to 30%. This practice ensures that all team members share a common understanding of the patient's care plan and daily goals. As psychologist Bruce Tuckman's influential model of group development suggests, fostering such open communication is ___________________________________________. This fusion of psychology and team dynamics highlights that the quality of patient-centered care is inextricably linked to the quality of team communication.

* hampered: 방해받는 ** redundant: 불필요한, 중복되는 *** inextricably: 불가분하게

① key to building the trust and cohesion necessary for high-performing teams

② proof of creating the perfect and seamless patient experience with every care plans

③ method for implementing daily team huddles to reduce all communication-related errors

④ result of establishing the deep trust and rapport required for open team communications

⑤ goal for resolving every single conflict inherent in most professional teams

정답

10015: ②

10016: ③

10017: ①

수고하셨습니다!

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Key Trend [1394670]

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통통이는문디컬을꿈꾸는가 · 1399849 · 08/18 07:44 · MS 2025

아침에 학원 가는 길마다 열심히 핸드폰으로 풀고 있습니다
감사합니다

좋아요 1 답글 달기 신고
Key Trend · 1394670 · 08/18 07:52 · MS 2025

정말이요? 하도 댓글에 정답을 안 달기에 다들 바캉스를 떠났는지 알았는데 아침마다 풀고 있다니 정말 감동받았습니다. 댓글로 알려주셔서 감사합니다~~ 오후에 더 열심히 올리겠습니다. 오늘은 기분이 좋아서 더 많이 올리겠습니다. ㅎ

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통통이는문디컬을꿈꾸는가 · 1399849 · 08/18 22:02 · MS 2025

제가 실력이 부족해서 답을 달기에는
틀렸을까봐 조금 그렇더라고요..ㅎㅎ
시간 될 때마다 답도 올려볼게요!

좋아요 0 답글 달기 신고
Key Trend · 1394670 · 08/18 22:20 · MS 2025

지금 실력이 부족하다해도 11월 13일까지는 85일이나 남았고 이 시간이면 빈칸 4문항 다 맞출 실력을 쌓기에 충분합니다.

모의 문제에서 많이 틀려도 괜찮아여. 실전 당일에만 맞추면 돼지요.

남들 눈치볼 거 없으니 신경쓰지 마세요.
적극적, 능동적, 긍정적인 마인드를 가지면 결과도 달라질겁니다.

틀리고 맞고가 중요한 것이 아니고 왜 틀렸고 어떻게 맞추었는 지가 훨씬 중요합니다.

댓글에 답을 달았는데 틀렸다면 그 다음에 할 것은 가령 2번이 정답이라고 생각했다면 왜 그렇게 생각했는지를 댓글에 남기면 그게 왜 잘못되었는지를 답변해주겠습니다. 그리고 무엇이 부족한 지를 설명해줄게여. 그 과정에서 깨우치지 못하면 문제 많이 풀어도 시간 낭비일 뿐입니다.

그러니까 댓글에 자신의 사고의 패러다임을 마음껏 서술하세요. ㅋ
그래야 바로 잡아줄 수 있져~~

오늘 올린 모든 문제는 "통통이"님에게 헌납합니다. ...ㅎ

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